Marston 9.1

The Marston app offers a comprehensive and secure platform for customers to manage their cases efficiently. Users have the ability to access current case details, make payments, establish payment plans, complete an income and expenditure form, schedule video or audio callbacks, request support, review correspondence from Marston, and upload relevant documents to facilitate case management.

Key features of the app include:

• Secure Access: The app employs One Time Passcode authentication and requires users to answer several data protection questions before allowing access to personal case information.
• Case Management: Users can view real-time information regarding their existing cases, including the current status (e.g., paid, unpaid), outstanding balance, enforcement stage, and important letters. New cases can easily be added through the 'Add case' function.
• Quick Access Functions: The app features convenient buttons for immediate actions, including 'Pay now' directing users to a secured payment portal, 'Call us now' connecting directly to customer service, and 'Request payment plan' leading to the relevant section for payment arrangements.
• Personalized Support:
  • Income and Expenditure Form: Users can complete this form to outline their financial situation, allowing Marston to better understand their circumstances and provide tailored assistance.
  • Payment Plan Requests: The app includes an interactive section for users to propose payment amounts, frequency (e.g., weekly, monthly), and duration.
  • Support for Financial Hardship: Acknowledging that individual circumstances can impact payment capabilities, users are encouraged to communicate their needs. The trained support team is available to assist through scheduled video or audio appointments in the 'Struggling to pay' section.